The Listening Market
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The Listening Market
A perspective piece from The Listening Market — For more than two decades, technological prophets have periodically announced the impending demise of electronic mail. With every major milestone in software innovation—the arrival of enterprise
The Listening Market
September 11, 2026
A perspective piece from The Listening Market If someone had suggested, ten years ago, that grown adults would voluntarily lower themselves into freezing water at dawn — not because they had to, not because
The Listening Market
September 10, 2026
A perspective piece from The Listening Market There is a particular satisfaction in watching someone fold laundry and nothing else. No podcast in the ears. No screen in the periphery. No mental list of
The Listening Market
September 10, 2026
A perspective piece from The Listening Market For the better part of two decades, the logic seemed unassailable. Customer service was a cost centre, and cost centres should be made cheaper. Outsourcing was the
The Listening Market
September 10, 2026
A perspective piece from The Listening Market There was a time, not so long ago, when open-source software carried a certain reputation. It was the domain of hobbyists, of tinkerers, of people who enjoyed
The Listening Market
September 10, 2026
A perspective piece from The Listening Market The human brain is a remarkable instrument, but it was never designed to be a filing cabinet. It excels at making connections, generating ideas, and recognising patterns.
The Listening Market
September 9, 2026
A perspective piece from The Listening Market For years, the logic of travel was straightforward: go where the crowds go. The Eiffel Tower, Times Square, the Colosseum, the Sydney Opera House — these were
The Listening Market
September 9, 2026
A perspective piece from The Listening Market Carpet is one of those household features that people rarely think about until something goes wrong. A spill, a stain, a lingering smell — and suddenly the
The Listening Market
September 9, 2026
A perspective piece from The Listening Market There was a time when growing a business meant growing a team. More customers meant more emails to answer, more orders to fulfil, more spreadsheets to maintain,
The Listening Market
September 9, 2026
A perspective piece from The Listening Market Before 2020, home was where people went when they were finished with everything else. It was the endpoint of the day, the place you returned to after
The Listening Market
August 28, 2026